The Sunny Standard
Because "People First" Isn't Optional
About Us
Sunny’s background spans customer service, contact center management, quality assurance, and employee coaching. She’s graded thousands of calls, trained teams from the ground up, and held space for both frustrated customers and burned-out employees.But more than that?She knows what it’s like to be in it— on the floor, in the inbox, under pressure, and managing people that feel it, too. That’s why The Sunny Standard exists: to help businesses meet company goals without compromising humanity.Sunny specializes in finding the balance point — where happy employees create loyal customers, and company values show up in every conversation.She doesn’t believe in “culture fit.”
She believes in culture built.
The Sunny Standard
Because "People First" Isn't Optional
The Sunny Standard is a workplace philosophy and performance benchmark built on one core truth:
When your people thrive, your customers do too.It’s not just about perks.
It’s not just about policies.
It’s about creating environments where:--Employees feel safe, supported, and seen--Feedback is a conversation, not a punishment--Systems are designed for humans, not spreadsheets--Customer service is consistent because the team isn’t constantly burning out--NeuroDivergent voices aren’t “accommodated” — they’re valued
A Sunny Standard Workplace:
--Trains with clarity instead of micromanaging--Coaches with compassion instead of fear--Listens actively instead of reacting defensively--Builds trust from the inside out- starting with their team--Celebrates progress instead of demanding perfectionIt’s not just a certification.
It’s a culture.
It’s a signal to the world that your company chooses kindness with accountability, and doesn't falsify niceties. Employees feel that, so customers do, too.
The Sunny Standard is what happens when you stop chasing performance, and start building the conditions where it grows.
Results:
The companies that provide the best customer service have the most loyal customers- that's just fact. I could link any one of thousands of articles that prove this effect, but it's also common sense. If your employees are thriving in their workplace, and want to keep their job, they work harder to make customers happy.When employees don't care about the work, the company, the mission, or the values put in place, that shows. It shows in the employee's tone, their effort, and their problem-solving capabilities.I aim to make a company successful by tackling the most important area for customer loyalty- their experience with employees. Employees are front-facing, whether they're in retail or call centers. If they stand behind the brand- customers will get the best experience.
Services
So what exactly do we handle? The 3 W's break down the "Who, What, and Why," but this section gives examples of what we do for the companies that contact us.Whether you're a small startup, a corporation, or managing a bunch of independent contractors, we've got you. We specialize in bridging the gap between happy teams and satisfied customers. That means building systems that actually work — for people, for performance, and for long-term retention.Here’s what we can help you build, fix, or optimize:
Quality Assurance System Design
--Build or refine your QA scorecards--Define what a “great” customer interaction looks like for your brand--Align QA standards with training and real-world expectations--Make your feedback loop actually usable (and not soul-crushing)
Manager & Team Coaching
--Train your leads on giving feedback that works--Build custom performance review frameworks--Reduce churn and burnout with sustainable coaching systems--Teach the art of course-correction without condescension
CX Audit & Strategy
--Deep-dive into your customer experience journey--Identify tone, language, and process inconsistencies--Align your customer support with your brand values--Create scripts, macros, and help docs
NeuroDivergent-Inclusive Workplace Consulting
--Audit your workflows, tools, and communication systems for accessibility--Build ND-friendly onboarding and review processes--Recommend changes that improve retention, reduce overwhelm, and respect boundaries
The Sunny Certification (Coming Soon)
--A “Certified Sunny” badge for workplaces that meet our people-first standards
Includes an in-depth review of your systems, employee interviews, and CX dataThe ultimate trust signal for customers and talent
3 W's
Who We Serve
--Small to mid- and full-sized companies scaling their customer experience--Startups building QA and support systems from scratch--Established orgs seeking to humanize their internal processes--Leaders tired of high turnover and low morale
What We Serve
--QA system audits + performance rubrics---Manager training + feedback loops/processes--Neurodivergent-inclusive workplace strategy--Customer experience alignment--The Sunny Certification (coming soon)
Why We Serve
--Because customers feel your culture.--Because high turnover is expensive.--Because your team deserves systems that make them feel supported, not surveilled.--Because people-first isn’t optional — it’s the standard.
Consultation
How to Work With Us
We start with a consultation — just 30 minutes to get to know your goals, pain points, and team dynamics.Here’s how it works:1. Book a free discovery call — No pressure, just a conversation.2. We listen. A lot. You tell us what’s breaking, what's burning, What you’re too tired to fix (but secretly want to), or what you wish you could have.3. You get a custom game plan — We’ll outline your options, from a one-time audit to ongoing support.We’ll talk real solutions — not vague advice or 37-page decks you’ll never read.By the end of the call, you’ll walk away with a clear plan of action, whether you hire us or not.
Contact Us
Have questions before you book a consultation? That's alright- email away and we're happy to get in touch and answer whatever we can.
Thank You
We'll look forward to speaking with you!